Rapport: it's so central to the experience that we made it our name.
Our ethos is based on creating rapport with our clients and their guests from the outset by anticipating their needs and providing outstanding service. It's not just what we do; it's how we do it.
The WOW! Awards are the UK's only national awards that recognise excellent guest service based purely on guest and colleague nominations. This unique awards programme helps us to deliver an even better guest service by recognising our employees, or our "Ambassadors" as we call them, when they have gone above and beyond their normal duties to help a guest, client or colleague.
So, if you have been WOW'ed by a Rapport Ambassador, tell us why you think they have been brilliant by completing the short nomination form (in the "Nominate Now!" tab).
Your feedback is really important to us. Thank you.